1. Introduction
Welcome to Mainak Group. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, inquire about our properties, or invest in Dholera Smart City projects.
Your privacy is fundamental to our business. We comply with the Information Technology Act, 2000, and the IT (Reasonable Security Practices and Procedures) Rules, 2011, as well as the Digital Personal Data Protection Act, 2023.
By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We may collect the following types of information to serve you better:
A. Personal Information:
- Full name and father's/husband's name
- Contact details: Email address, phone number, WhatsApp number
- Postal address, city, state, PIN code
- Date of birth and age
- PAN card number and Aadhaar card number
- Passport details (for NRI investors)
- Dholera SIR registration details
B. Financial Information:
- Bank account details (for refunds and payments)
- Income information and IT returns (for loan processing)
- Credit/debit card details (for online payments)
- Loan details and credit history (when applicable)
- Property investment history
C. Property & Investment Information:
- Property preferences and investment budget
- Investment amount and payment schedule
- Property location preferences in Dholera (village, TP scheme, zone)
- Previous property investments in Dholera SIR
- Town Planning (TP) scheme preferences
D. Technical & Usage Data:
- IP address and device information
- Browser type and version
- Pages visited and time spent on our website
- Cookies and tracking technologies
- Website navigation patterns
3. How We Collect Information
We collect information through various channels:
- Direct Interactions: When you fill inquiry forms, register for site visits, or contact our sales team
- Website Forms: Booking, contact, and newsletter subscription forms
- Phone Calls: During telephonic conversations with our representatives
- Site Visits: Information collected during property site visits to Dholera SIR
- Email Communications: When you email us for inquiries or support
- Social Media: Through our official social media channels
- Cookies: When you browse our website
- Third Parties: From banks, legal advisors, or referral partners (with your consent)
- DSIR Authority: Property registration and verification data
4. How We Use Your Information
Your information helps us provide better services:
- Property Transactions: Process bookings, payments, and registrations with DSIRDA
- Communication: Respond to inquiries, send project updates, and provide customer support
- Site Visits: Arrange and coordinate property site visits to Dholera Activation Area
- Legal Compliance: Complete documentation and registration processes under SIR Act, 2009
- Loan Processing: Facilitate loan applications with partner banks (SBI, HDFC, ICICI)
- Marketing: Send promotional offers and new project updates (with consent)
- Improvement: Analyze usage patterns to enhance website and services
- Security: Protect against fraud and unauthorized access
- Government Reporting: Provide necessary information to DSIR authorities as required by law
5. Information Sharing & Disclosure
We respect your privacy and do not sell your personal information. However, we may share information with:
Trusted Partners & Service Providers:
- Banks & Financial Institutions: SBI, HDFC, ICICI, Axis Bank for loan processing
- Legal Advisors: For documentation and registration at Sub-Registrar Office
- Government Authorities: DSIR, Sub-Registrar Office, Income Tax Department
- Architects & Contractors: For property development (L&T, Sadbhav Engineering)
- IT Service Providers: For website and data hosting
When Required by Law:
- To comply with legal obligations and court orders
- To protect the rights and safety of Mainak Group and our customers
- For property registration and government compliance under SIR Act
- For RERA compliance where applicable
All third parties are contractually obligated to maintain confidentiality and use information only for specified purposes.
6. Data Security & Protection
We implement robust security measures to protect your data:
- SSL Encryption: All data transmission is secured with 256-bit SSL encryption
- Secure Servers: Data stored on protected servers with firewall protection
- Access Control: Restricted access to personal information on a need-to-know basis
- Regular Audits: Periodic security audits and vulnerability assessments
- Data Backup: Regular backup to prevent data loss
- Employee Training: Regular security awareness training for staff
- PCI DSS Compliance: For payment card data protection
- Two-Factor Authentication: For administrative access
While we strive to protect your data, no method of transmission over the internet is 100% secure.
7. Data Retention Policy
We retain your personal information for:
- Active Clients: Duration of property investment relationship + 7 years (as per legal requirements)
- Inquiries: Up to 2 years for follow-up
- Legal Compliance: As required by tax, regulatory, and property laws (IT Act, RERA, SIR Act)
- Statistical Analysis: Anonymized data for business improvement
- Property Records: As per Gujarat government property registration requirements
You may request deletion of your data at any time, subject to legal retention requirements.
8. Cookies & Tracking Technologies
We use cookies to enhance your browsing experience:
Types of Cookies We Use:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Google Analytics to understand user behavior
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: For personalized advertisements
Managing Cookies:
You can control cookies through browser settings. However, disabling certain cookies may affect website functionality.
9. Your Rights & Choices
You have the following rights regarding your personal information:
- Right to Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate or incomplete information
- Right to Erasure: Request deletion of your data (subject to legal requirements)
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a structured format
- Right to Withdraw Consent: Withdraw marketing consent at any time
- Right to Object: Object to processing for direct marketing
- Right to Lodge Complaint: File complaint with data protection authorities
To exercise these rights, contact our Data Protection Officer at privacy@mainakgroup.com
10. Children's Privacy
Our services are strictly for individuals 18 years and above. We do not knowingly collect information from minors. If you believe a minor has provided us with personal information, please contact us immediately.
11. Third-Party Links & Social Media
Our website may contain links to third-party websites, social media platforms, and external resources including DSIR, DMIC, and government portals. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing any information.
12. Updates to Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with an effective date.
Current Version: 3.0 | Last Updated: April 2025
13. Contact Us & Data Protection Officer
For privacy-related queries, data requests, or concerns, please contact:
- Data Protection Officer: Mr. Rajesh Mehta
- Email: privacy@mainakgroup.com
- Phone: +91 98765 43210
- Address: Mainak Group, Block No. 1, Dholera SIR, Dholera, Gujarat - 382455, India
We aim to respond to all inquiries within 5 business days.